1. Customers should inspect the outer packaging as soon as they receive the goods. If the outer packaging is intact, sign for acceptance.
2. When customers receive goods, if the outer packaging is damaged or severely creased or pressed, they should open the outer packaging and inspect the product as soon as possible. If the product is intact, they should sign and accept it; If the product is damaged, the customer should be held responsible for the logistics and delivery parties.
3. Customers should check whether the product is in good condition as soon as they open the inner and outer packaging of the product. When customers apply for after-sales service, they should provide 1 photo of the product, 3 photos of details from different angles of the damaged area, 1 photo of the outer packaging, 1 photo of the corresponding damaged area of the outer packaging, and 1 photo of the outer packaging label. The company will determine the type of after-sales service and related responsibilities based on the photos.
4. If the company is unable to determine the type of after-sales service based on photos or if there is a dispute over the customer's responsibility for the company, the customer shall send the product back to the company's factory, and the factory shall conduct a secondary after-sales type identification and responsibility identification for the product.
5. If the customer still disputes the responsibility judgment of the company's factory, they can apply for the product to be tested by the Quality and Technical Supervision Bureau, and the relevant testing costs will be borne by the customer.